I started investigating on his PC and ended upĭetermining that there were two specific documents on his desktop that Later another userĬomplained of the same thing, his had crashed 3 or 4 times before heĮven brought it up.
One user complained about their brand new PC rebooting with a BSODĪfter printing a document, but it didn't come back. Have 256gb SSDs, Windows 10, 8gb ram, and all have Office apps through Workstations (Dell Optiplex 5060), 5 laptops (Dell Latitude 5490), andĪll the requisite monitors, keyboards, docking stations, etc. My team recently helped upgrade one of our clients with 21 new Can be worked around byĬopying contents of Word document into a new file which will print fine. TL DR - Brand new PCs crashing when printing certain Word documents,Īffecting multiple users, multiple files.
